By simple definition, people and culture are at the heart of hospitality.

While the formula is simple, managing people isn’t easy.

I am a consultant and coach to leaders within the hospitality industry.

The festive season is a busy time for hospitality teams and larger numbers of patrons may expose staff to an increased risk of workplace harassment. My latest blog explores these issues and highlights the responsibility of owners to safeguard thei
Staff retention isn't guaranteed. Staffing in hospitality is about more than just hiring—it's about creating a space where people feel valued, respected, and supported. While there's no way to guarantee that everyone will stay forever, we can b
Building a team that sticks around isn’t always simple, but there are some proven ways to create a workplace people are less likely to move on from. One essential strategy is to focus on a balance between culture and skill set. While it’
It’s the age-old question every business owner asks: how do you keep good staff around? Finding and keeping great team members is no small feat, but a few tried-and-true approaches can help you create a work environment where people want to s
How do you keep culture alive in your hospitality business while you’re managing costs, running service, and finding new customers? In my latest blog, I break down practical ways to build a culture that lasts—clarifying roles, being pre
Imagine your cellar door as a restaurant. Just as regular guests return time and again to their favourite spot, visitors to your winery have the potential to become regular, loyal customers. Repeat guests are invaluable, often thinking of your bran
"Go easy on yourself." "Be gentle with yourself." I've said these words before, thinking I understood them. Over the past few weeks, they've taken on a whole new meaning. So, to take on the words that have been spoken in the pa
🌟 Authenticity & Vulnerability 🌟 These two words are my biggest takeaways from my recent public speaking course. Speaking in front of others hasn't always been easy for me. But this course wasn't about perfecting content—it was about be
When you're early for your presentation and you bump into a buddy.... Just fabulous to find another gem in my hometown. There were so many more delicious plates but I was too busy scoffing to take pics. 🙏🙏🙏🙏 @yakitori_takumi and to you Ken f